Testimonials

Testimonials

December 28th, 2007

RE: You Wonderful People

Dear Don,

It's the end of another successful year for A-1 Property Management. A large part of our success is directly attributed to the service we receive from the people at River Valley Air.

Please extend our personal thanks and appreciation to the many River Valley Air employees that help us provide excellent service to our numerous tenants. Your on-call technicians are the best out there. They are responsive beyond anything we can describe. Deron and Barbara are gracious, kind, professional and always there for us with the answers we need. We know that they go out of their way to accommodate our many request for service during the hot months. We want you to know that it never goes without being noticed. Your accounting people provide us with accurate and expeditious billing so that we can pay our invoices when rent checks are out to the owners.

Don, thank you again for helping our company SHINE. We cannot do what we do without you and your supportive staff.

Kind Regards and Happy New Year,

Daryl and Janet-

May 27th, 2007

Congratulations!

Your company has been placed in NATE's (North American Technician Excellence's) Quality Circle Contractor portion of the Consumer-Contractor Connection Website. Only 1 in 10 companies achieve this.

Quality Circle Contractors exhibit pride, proficiency, and professionalism. Pride, of a job well-done; proficiency with technicians who have knowledge of the skills, tasks and tools of the trade; and professionalism in their desire to provide their consumers with quality workmanship and advise are the hallmark of a NATE Quality Circle Contractor.

Quality Circle Contractors have shown a commitment to having their technicians earn NATE certifications, a commitment to the value of training and lifelong pursuit of knowledge, and believe that technician certification is the way to assure consumers of knowledgeable and proficient service and installation of their home comfort systems, and businesses of knowledgeable service and installation of refrigeration systems.

Quality Circle Contractors certificates remain valid for one year. At the end of that time, they must re-qualify, or re-affirm that they are still able to belong to this group because their technicians meet the certification guidelines and their business meets the training threshold to provide basic technician certification training or technician re-certification training.

Many contractors can say their technicians know heating and cooling, but Quality Circle Contractors have technicians with proven knowledge.

Congratulations again,

Carl S., NATE
Director of Marketing and Public Relations

"Dear River Valley A/C,

Congratulations! The Concordia Homes Superintendent ranked your team as one of the top subcontractors for the month of July.

We are very pleased with the great job your team is providing us and we would like to give a further recognition to Efraim for thinking outside the box at our Laughlin Ranch jobsite.

It is a pleasure doing business with your team, Again Congratulations!

Sincerely,

Mike T., Concordia Homes
General Superintendent

"Richard did the most thorough service on my ac that has ever been done in the past. Neat, complete and a asset to your company. River Valley is a great vendor and I will certainly use you and refer any others to your service."

Joyce F.-

"We wanted to take a moment and tell you how happy we are with the service of your company!

Three weeks ago our air conditioner quit working and three weeks ago we contacted another local air conditioning company. For three weeks we tried to work with that company to restore air to our home. It was a frustrating experience! After promised service visits which never came about, and after trying without success to get someone from their company to simply fix or replace our air conditioner, we finally came to the conclusion that it was time (long past time!) to change to a new company.

We phoned your (RVAC) company and THE SAME DAY a serviceman arrived at our home! He made a commitment that we would receive a call the next day with a quote with a price for a new unit. THE PHONE CALL CAME JUST AS HE SAID! We were quoted a fair price and told that the unit would arrive the next day to be installed. Bright and early the next day, THEY ARRIVED with the unit AS PROMISED!

You have no idea how much we appreciate the prompt and nice service, the fair prices, and most of all, the HONORING of YOUR COMMITMENTS. After all is said and done, good service is what will bring the customers and what will keep the customers.

It has been a long three weeks in the heat with no air, and you have been LIFESAVERS! Thank you so very much. We will recommend your company to any we know in need of heating and air service".

Michael & Sandra L.-

"Your service technicians David Holmes and Jason Chapman are the most delightful, informative, kind, patient and all around great technicians that takes the time to talk to the customer, answer every question and explains them until the customer understands. And for Kevin and Angel you have made my life at Hoover Homes so much easier with your customer service. I would also like to mention that Kalen and William did an outstanding job doing the repairs. If I had to pick one company out of all the companies I had to deal with, River Valley would be #1 because you have the Best, Knowledgeable and Patient employees I ever had to deal with. I wish to thank River Valley A/C and ALL of their employees for your time, efforts and hard work".

Janet C.-

"I called to say they I'm very happy with the work performed by Junior and Hector. When Junior said he will be there at this time, he was! and the job they did was excellent"

Ed S.-

"I wanted to let you know that your workers Rene & Glen did an outstanding and professional job"

John P.-

"Your service technician was one of the nicest, most polite, efficient and knowledgeable employee we have had the pleasure of dealing with since moving here from California. He kept a smile on his face and worked until the job was done. He is to be commended for his professionalism and politeness. We would have him back anytime we need service from your company. Thank you so much for having such an employee on your staff".

Charlie M.-

"Just wanted to thank your guys for doing such a great job. My house has never felt as great as it does. I will recommend you guys to everyone".

Greg T.-

"Thanks for all you do for our community of senior citizens".

Roma N.-

"Your technician, Jason did a great job and was very professional"

Pete W.-

"On June 22, 2005 I had a new air conditioner installed and the outside work was completed by Greg Wagner, the work that he performed was exceptionally well done and I am very pleased with everything that he did. Greg was very pleasant to deal with and I just want to say a big thank you for hiring such a pleasant gentleman to deal with.

Your salesman Kevin was very nice and easy to work with on getting the sales and paper work completed".

Bill B.-

"I contacted your company for a maintenance call over the weekend and you had a technician at my house first thing Monday morning. "The guy was there this morning and happily fixed the problem. This is why I always recommend your business to everyone I know."

Lauren G.-

"I want to say Thank You so very much for the fastest service and the nicest group of employees. I was so busy taking care of both my parents after their hospital stay and also trying to get a trailer set up for them to move in soon. I called you and you took care of everything for me. Thank you again for getting them cooling in your busiest times. I am so impressed."

Besty V.-

"We would like to Thank You and your crew that installed our new central system, for their efficiency and punctual way they worked. It is nice to see after having so many problems with our other phases of our mobile home."

Norm & Betty C.-

"I called Friday afternoon on Memorial Day weekend with a A/C problem. Although I'm sure you were booked solid, you fit me in and kept me and my kids cool!"

Tom-

"We really appreciated Efraim's thorough inspection and repair of our cooling balance problem. He wouldn't quit until we were satisfied. The scale on you feedback form went to 10 and on a scale of 1 to 10, Efraim gets a 20!"

Tom and Nana H.-